privacy-policy

by manuel@immeradvertising.com

General Terms and Conditions

  1. Company Identification

Meira Pro Center, operated by Rui Pedro Ramos Meira Unipessoal Lda, NIF 515903469, is licensed to carry out tourist and maritime-tourist entertainment activities, under the terms of Decree-Law No. 108/2009, namely Kitesurfing, Surfing, WingFoil, Kayak, Walking, and Cycling.

Meira Pro Center, operated by Rui Meira Escola Windsurf & Kitesurf Unipessoal Lda, NIF 507289200, is licensed to carry out maritime-tourism activities, under the terms of Decree-Law No. 108/2009, namely Kitesurfing, Surfing, WingFoil, Kayak, and Tours by Boat.

Contacts for information or assistance:  

Email: info@meiraprocenter.com  

Phone: +351 969186859  

  1. Age and Health Requirements

Participants must meet the minimum age requirements for each activity as specified by Meira Pro Center. For certain activities, a minimum level of physical fitness may be required. Participants with pre-existing medical conditions, disabilities, or pregnancy are advised to consult their physician before participating. Meira Pro Center reserves the right to refuse participation to anyone deemed unfit for the activity due to health or safety concerns.

  1. Safety Instructions and Compliance

Participants must attend all safety briefings and follow the instructions provided by Meira Pro Center staff or monitors at all times. Failure to comply with safety instructions may result in the immediate termination of the activity without refund. Meira Pro Center reserves the right to exclude participants who pose a risk to themselves, others, or the equipment.

  1. Pricing and Payment Terms

All prices are listed in Euros (€) and include applicable taxes unless otherwise stated. Meira Pro Center reserves the right to adjust prices due to changes in tax rates or other unforeseen circumstances. Payment must be made in full at the time of booking unless otherwise agreed. Accepted payment methods include [list accepted methods, e.g., credit/debit cards, bank transfers].

  1. Cancellation and Refund Policy

– Cancellations made more than 24 hours in advance will be entitled to a full refund.  

– Cancellations made less than 24 hours in advance will not be refunded.  

– In case of adverse weather conditions or other factors beyond our control, we reserve the right to reschedule the activity or issue a voucher valid for 12 months.  

Any request for change or cancellation must be made in writing via email: info@meiraprocenter.com.

  1. Terms and Conditions for Rental of Nautical Equipment and E-bikes

6.1. Customer Responsibility

6.1.1. The customer is responsible for the proper use of the rental equipment (e-bike, kayak, stand-up paddleboard [SUP], surfboard, kitesurf, windsurf or wingfoil) during the rental period.

6.1.2. The customer must comply with all applicable local laws and use the safety equipment provided by our company (e.g. helmets or life jackets).

6.1.3. The customer is responsible for any damage caused to the equipment or to third parties due to improper use, negligence or failure to follow the instructions provided by our team.

6.2. Security deposit

6.2.1. A security deposit of 50% of the value of the equipment will be required at the time of rental and returned after inspection of the equipment at the end of the rental period, provided that no damage or loss is identified.

6.2.2. The bond will be retained, in whole or in part, if damage to the equipment or accessories is found, or in the event of theft.

6.3. Optional Insurance

6.3.1. For greater peace of mind, the customer can take out insurance directly with a specialized insurance company at the time of rental.

6.3.2. Recommended insurers:

  • Segurabici (www.segurabici.pt) – for electric bicycles
  • Qover (via EBIKELOVERS Portugal) (www.qover.com) – for electric bikes
  • Generali Tranquilidade (www.tranquilidade.pt) – for bicycles and nautical equipment
  • MAPFRE Portugal (www.mapfre.pt) – for general coverage
  1. 3.3. Available coverages may include:
  • Civil liability against third parties
  • Protection against theft (subject to use of suitable padlock or secure storage)
  • Accidental damage to rental equipment
  • Roadside assistance or rescue in case of breakdown or accident

6.3.4. Purchasing insurance is optional and done directly between the client and the insurer, and is the client’s sole responsibility.

6.4. Geographic Area and Use

6.4.1. The use of electric bicycles is limited to the area of ​​the municipality of Sesimbra and surrounding areas, unless prior written authorization is obtained from our company.

6.4.2. The use of nautical equipment (kayak, SUP, surf, kitesurf, windsurf or wingfoil) is restricted to the areas designated by our team and must respect the weather and sea conditions informed at the time of rental.

6.4.3. It is prohibited to use the equipment in competitions or conditions that may cause damage to the equipment or put the user’s safety at risk.

6.5. Assistance and Emergencies

5.1 During the electric bicycle rental period, the customer will have access to telephone support for emergencies or breakdowns via the number: [insert number].

6.5.2 For nautical equipment, in the event of an emergency at sea or in inland waters, the customer must immediately contact the national emergency number (112) and inform our team.

6.6. Cancellations and Changes

6.6.1 Cancellations made up to 24 hours in advance will be fully refunded; After this period, a fee of €10 will be charged.

6.6.2 Changes to the rental date or time are subject to availability.

6.7. Security Policy

6.7.1 The use of a helmet is mandatory throughout the entire rental period of electric bicycles; Life jackets are mandatory for all water sports (kayaking, SUP, etc.).

6.7.2 The customer must ensure that all equipment is stored properly when not in use to prevent damage or theft.

6.7.3 The client declares that he/she knows how to swim adequately to participate in nautical activities.

6.8. Environmental Policy

6.8.1 We encourage customers to respect nature trails when using electric bicycles and to preserve aquatic areas during nautical activities.

6.8.2 It is not permitted to dispose of garbage during the tours; appropriate containers must be used.

6.9. Disclaimers

6.9.1 Our company is not responsible for personal accidents occurring during the use of rented equipment (e-bikes or nautical equipment), except in proven cases of gross negligence on the part of the company.

6.9.2 We are not responsible for personal items lost or damaged during the rental period.

6.9.3 The practice of activities depends on weather conditions; The company reserves the right to cancel or postpone activities in case of adverse conditions.

6.10. Acceptance of Terms

6.10.1 When renting any equipment with us (e-bike or nautical equipment), the customer declares to have read, understood and accepted all the terms and conditions described herein. This updated text covers both electric bike rentals and nautical equipment (kayak, SUP, surfing, etc.), with specific adaptations for each type of activity without losing clarity and professionalism!

Costs Associated with Damages to Equipment 

Participants will be charged for the repair or replacement of damaged equipment based on the extent of the damage and the cost of the equipment. Below is a list of approximate costs for common damages:  

– Surfboards: Minor scratches (€20–€50), major cracks (€50–€150), broken fins (€20–€50), snapped board (€300–€800).  

– Kitesurf Equipment: Kites (small tears: €30–€100, large tears: €100–€300, replacement: €500–€1,500), kiteboards (minor scratches: €20–€50, major cracks: €50–€200, replacement: €400–€1,000), bars and lines (damaged lines: €10–€20, broken bar: €150–€300).  

– Kayaks: Minor scratches (€20–€50), cracks or holes (€50–€200), replacement (€300–€800).  

– SUP Boards: Minor scratches (€20–€50), major cracks (€50–€150), replacement (€400–€1,000).  

– E-Bikes: Tires/tubes (€20–€50), chain/gears (€30–€100), battery/electrical components (€100–€500), replacement (€1,000–€3,000).  

  1. Waiver and Release of Liability

By participating in Meira Pro Center activities, participants acknowledge and accept the inherent risks associated with high-risk sports and outdoor activities. Participants hereby release Meira Pro Center, its employees, and affiliates from any liability for personal injury, property damage, or other claims arising from their participation, except in cases of gross negligence or willful misconduct.

  1. Force Majeure

Meira Pro Center shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to natural disasters, adverse weather conditions, pandemics, government restrictions, or other force majeure events. In such cases, Meira Pro Center may reschedule the activity, issue a voucher, or provide a refund at its discretion.

  1. Group Bookings and Special Arrangements

For group bookings or special arrangements, please contact Meira Pro Center directly at info@meiraprocenter.com. Group discounts may be available for bookings of 10 people or more. Customized packages and private sessions can be arranged upon request, subject to availability and additional charges.

  1. Changes to Bookings

Changes to bookings (e.g., date, time, or activity) are subject to availability and must be requested in writing via email at info@meiraprocenter.com. Changes made more than 24 hours in advance may incur no additional charges, while changes made less than 24 hours in advance may be subject to a fee. Meira Pro Center reserves the right to deny changes if the requested modifications cannot be accommodated.

  1. Complaints Procedure

If you are dissatisfied with any aspect of our services, please notify us immediately so we can address the issue. Complaints must be submitted in writing via email to info@meiraprocenter.com within 7 days of the activity. We will acknowledge receipt of your complaint within 5 business days and aim to resolve it within 30 days.

  1. Intellectual Property

All content, logos, and materials on the Meira Pro Center website and promotional materials are the intellectual property of Meira Pro Center and are protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

  1. Limitation of Liability

Meira Pro Center’s liability for any claims arising from the provision of its services is limited to the total amount paid by the participant for the activity. In no event shall Meira Pro Center be liable for indirect, consequential, or incidental damages, including but not limited to loss of enjoyment, travel expenses, or emotional distress.

  1. Image Rights

Participants may consent to the use of their image in Meira Pro Center promotional materials upon prior authorization. If you do not authorize, please inform us in writing before the activity begins.

  1. Environmental Responsibility

Meira Pro Center is committed to protecting the natural environment and promoting sustainable tourism practices. Participants are expected to respect local ecosystems, avoid littering, and follow all environmental guidelines provided by our staff.

  1. Third-Party Services

Meira Pro Center may provide information or recommendations regarding third-party services (e.g., transportation, accommodation). However, we are not responsible for the quality, safety, or availability of such services. Any agreements or disputes regarding third-party services are solely between the participant and the third-party provider.

 

  1. Alternative Dispute Resolution (ADR)

In the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity. You can consult the list of available entities at www.consumidor.gov.pt. For purchases made online, dispute resolution can be done through the European online dispute resolution platform (ec.europa.eu/consumers/odr).

The RAL entity closest to the place where the service is provided is:  

Lisbon Consumer Conflict Arbitration Center.

  1. Data Protection

Personal data collected will be processed in compliance with the General Data Protection Regulation (GDPR) and only for the period necessary to fulfill the purposes for which it was collected, unless required by law.

Data subjects have the right to:  

– Access, rectification, or deletion of your data;  

– Limitation of processing or opposition to the use of data;  

– File a complaint with the National Data Protection Commission (CNPD).  

To exercise your rights, please contact us via email: info@meiraprocenter.com.

  1. Mandatory Insurance

The activities offered are covered by the mandatory insurance provided for in Decree-Law No. 108/2009:  

– Civil Liability Insurance;  

– Personal Accident Insurance.  

Detailed information about policies can be requested prior to carrying out activities or by visiting the following link:

https://rnt.turismodeportugal.pt/RNT/Pesquisa_AAT.aspx

RNAAT 289/2011 

RNAAT 453/2020

  1. Governing Language

In the event of any discrepancy between the English and Portuguese versions of these General Terms and Conditions, the Portuguese version shall prevail.

  1. Amendments to Terms and Conditions

Meira Pro Center reserves the right to amend these General Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Participants are encouraged to review the GTC periodically. Continued use of our services after changes constitutes acceptance of the updated terms.

  1. Applicable Legislation and Competent Court

This contract is governed by Portuguese law, in particular by the rules applicable to tourism and maritime-tourism activities. In the event of a dispute, the jurisdiction of the district where the activity was carried out will be competent.

  1. Gift Card Terms and Conditions

Validity Period:

Gift cards issued by Meira Pro Center are valid for 12 months from the date of purchase unless otherwise stated.

Extension of Expiration Date:

Gift card holders may request an extension of the expiration date by contacting Meira Pro Center at info@meiraprocenter.com and providing the gift card code. Extensions are granted at the discretion of Meira Pro Center and may be subject to additional terms.

Redemption:

Gift cards can be redeemed for any services offered by Meira Pro Center, including tours, lessons, and equipment rentals. They cannot be exchanged for cash or used to purchase other gift cards.

Non-Transferable:

Gift cards are non-transferable and may only be used by the person named on the card or the original purchaser.

Lost or Stolen Cards:

Meira Pro Center is not responsible for lost, stolen, or damaged gift cards. Please treat your gift card like cash.

Balance Verification:

To check the remaining balance or validity of a gift card, please contact us at info@meiraprocenter.com with the gift card code.

Refunds and Cancellations:

Gift cards are non-refundable. If a service booked with a gift card is canceled, the value will be credited back to the gift card.

 

RISK MANAGEMENT PLAN MEIRA PRO CENTER

MEIRA PRO CENTER
 Meira Pro Center is the brand resulting from the partnership between Rui Pedro Ramos Meira Unipessoal Lda (NIF: 515903469) and Rui Meira Escola Windsurf e Kitesurf Unipessoal (NIF: 507289200).

General Company Data
 Address: Marginal da Lagoa de Albufeira, Lagoa de Albufeira. 2970-438 Sesimbra
 Phone Contact: +351969186859
 Email: info@meiraprocenter.com
 Website: www.meiraprocenter.com
 RNAAT Registration: RNT: 453/2020 and RNT 289/2011

INDEX

Introduction
 1.1 CEO’s Message
 1.2 Purpose of the Plan
 1.3 Commitment and Philosophy (Mission, Vision, and Values)

Roles and Responsibilities
 2.1 Team Structure
 2.2 Responsibilities of Instructors, Guides, and Administrative Staff

Guidelines, Procedures, and Risk Management Policies
 3.1 Risk Identification and Assessment Methodology
 3.2 Management of Programs and Activities
 3.3 Management and Maintenance of Equipment
 3.4 Rules for Participants
 3.5 Communication and Safety Procedures

Emergency Procedures and Contingency Plans
 4.1 Emergency Contacts
 4.2 Specific Procedures by Location
 4.3 Evacuation Plan, Incident Reporting, and Assistance Measures

Accreditations, Insurance Policies, and Incident History
 5.1 Insurance Policies
 5.2 Accreditations and Partnerships
 5.3 Incident History

Monitoring, Review, and Plan Updates

Appendices and Support Documents
 7.1 Example: Equipment Sheet – Repair Needs
 7.2 Example: Incident Report
 7.3 Example: Safety Procedures Manual for Instructors and Guides

Conclusion and Institutional Commitment

1. Introduction

1.1 CEO’s Message
 “Meira Pro Center is born out of a passion for adventure and an unwavering commitment to the safety of our clients. Every activity is carefully planned to provide outdoor experiences that are both exciting and safe. This Risk Management Plan reflects our dedication to anticipating, identifying, and mitigating risks, ensuring peace of mind for partners, clients, and employees.”

1.2 Purpose of the Plan
 This document aims to:

  • Identify and assess the risks inherent to the various activities and programs offered;
  • Establish procedures and protocols for risk mitigation and control;
  • Ensure quick and effective responses in emergency situations;
  • Serve as a reference for clients, institutional partners, and regulatory bodies, demonstrating our commitment to safety and the quality of the services provided.

1.3 Commitment and Philosophy

Mission:
 To provide high-quality outdoor experiences, combining adventure, professionalism, and personalized care, inspiring our clients to explore nature safely and responsibly.

Vision:
 To be globally recognized as a reference center in adventure tourism and outdoor activities, combining extreme sports with more accessible experiences, and leading by example with sustainable practices.

Values:

  • Quality and Care: Attention to detail to ensure the safety and well-being of all involved.
  • Experience and Knowledge: Continuous investment in training and knowledge sharing to improve our services.
  • Versatility and Adaptability: Ability to adjust procedures to meet the specific needs of clients and environmental conditions.

2. Roles and Responsibilities

2.1 Team Structure
 The organizational structure remains as in the original document, adapted to the reality of Meira Pro Center. Every team member – from management to instructors, guides, and administrative staff – plays a crucial role in implementing and maintaining safety procedures.

2.2 Responsibilities of Instructors, Guides, and Administrative Staff

  • CEO / General Director:

     

    • Ensure the implementation, monitoring, and continuous update of the Risk Management Plan;
    • Approve safety manuals and protocols;
    • Coordinate internal and external communication.
  • Instructors and Guides:

     

    • Ensure the safety of participants by monitoring environmental and weather conditions;
    • Conduct periodic training and emergency drills;
    • Complete assessment forms and incident reports immediately after incidents or near-misses.
  • Administrative Staff:

     

    • Manage logistics, contracts, and equipment maintenance;
    • Organize team meetings and feedback sessions to improve procedures;
    • Keep records up-to-date regarding equipment inspections and repair needs.

3. Guidelines, Procedures, and Risk Management Policies

3.1 Risk Identification and Assessment Methodology
 We use a systematic approach based on:

  • Identification: Definition of all direct risks (e.g., accidents during activities) and indirect risks (e.g., adverse weather conditions, equipment failure, or communication problems);
  • Assessment: Application of a risk matrix that considers the probability of occurrence and the potential impact;
  • Mitigation: Definition of preventive and corrective measures, including training, regular inspections, and the use of communication and monitoring technologies.

3.2 Management of Programs and Activities
 The activities offered by Meira Pro Center include:

  • Water Activities:
     Kayak tours, Stand Up Paddle lessons, Surf, Windsurf, Kitesurf, and Wingfoil lessons, conducted in Lagoa de Albufeira, Sesimbra, and Arrábida.
  • Land Activities:
     Hikes on official trails certified by the Parque Natural da Arrábida and ICNF.
  • Mobility Activities:
     Rental and guided bike tours (E-Bikes) in the Sesimbra region, with pre-tested routes.
     Complete details of each program can be found on our website (www.meiraprocenter.com).

3.3 Management and Maintenance of Equipment

  • Water and Adventure Equipment:
     Gaastra equipment: 20 kites, 10 bars, and 10 boards (maximum two seasons of use);
     Mystic helmets: 10 units;
     Seat harnesses: 10;
     Windsurfing equipment: 10 units;
     Sit-on-top kayaks: 25 units;
     Stand Up Paddle equipment: Rigid and inflatable boards (RRD and Kohala), 80 life vests, and additional accessories.

Inspection Procedures:

  • Mandatory pre- and post-use inspection for each piece of equipment;
  • Immediate registration of repair needs using the “Equipment Sheet – Repair Needs” form, with corrective actions prioritized.

3.4 Rules for Participants
 Participants must fill out registration forms, providing medical conditions and prior experience;
 It is essential that they understand and accept the risks inherent to the activities, following instructors’ instructions;
 Collaboration and open communication with the team are key to maintaining a safe environment.

3.5 Communication and Safety Procedures

  • Communication Systems by Location:
     Sesimbra (Leisure Activities): Use of VHF radio and Garmin satellite messaging system to contact authorities and the base;
     Hiking Activities: Use of satellite communication system in case of emergency;
     Lagoa de Albufeira: Communication via mobile phone to keep the center informed.
  • Training and Drills:
     Periodic training and emergency drills for the entire team.
  • Feedback and Continuous Improvement:
     Regular meetings to assess procedures and collect participant feedback, aiming to update and continuously improve the plan.

4. Emergency Procedures and Contingency Plans

4.1 Emergency Contacts

  • INEM: 112
  • Maritime Police Setúbal (water emergency): 265 105 123
  • Sesimbra Maritime Delegation: 212233048
  • Sesimbra Volunteer Firefighters (land emergency): 21 228 8450

4.2 Specific Procedures by Location

  • Lagoa de Albufeira (Water Activities):
     In case of an emergency, instructors use mobile phones to communicate with the center and immediately activate emergency services.
  • Sesimbra (Leisure Activities):
     Use of VHF radio and Garmin satellite messaging system to quickly contact authorities and the base.
  • Hiking:
     In case of an accident, the satellite communication system is activated to alert the base and provide necessary support.

4.3 Evacuation Plan, Incident Reporting, and Assistance Measures

  • Evacuation:
     Detailed procedures for stabilizing the participant or staff member, followed by the immediate activation of 112, as per the emergency services’ instructions.
  • Incident Reporting:
     Mandatory registration using the “Incident Report” form on the same day of the incident, with a detailed description of events, actions taken, and preventive measures suggested.
  • Assistance Measures with Focus on Self-Protection:
    • Initial Evaluation and Self-Protection:
       Check the safety of the environment before approaching;
       Use appropriate personal protective equipment (PPE) and, if possible, rescue devices (ropes, buoys) to minimize risks.
    • Communication and Coordination:
       Immediately activate communication systems (VHF radio, Garmin, or mobile phone) to request support;
       Delegate tasks among team members, maintaining a safe distance and ensuring personal integrity.
    • First Aid Procedures:
       Evaluate the participant’s condition without exposing oneself to additional risks;
       Provide first aid interventions within the skills acquired, without risking personal safety;
       Use available rescue equipment and, if necessary, wait for the arrival of emergency services.
    • Post-Assistance Documentation:
       Complete the Incident Report with all details and participate in evaluation meetings to identify improvements.
  1. Insurance Policies, Accreditations, and Incident History

5.1 Insurance Policies

  • Insurance Company: Mútua dos Pescadores
  • Policy Numbers:
     85/21148
     85/24216
     85/26212
     85/24727
     85/26810

5.2 Accreditations and Partnerships

  • RNAAT Registration: RNT: 453/2020 and RNT 289/2011
  • Affiliations:
     Portuguese Sailing Federation
     Portuguese Surf Federation

5.3 Incident History
 To date, no significant accidents or incidents have been recorded, reflecting our continuous commitment to safety and the effectiveness of our procedures.

6. Monitoring, Review, and Plan Updates

Continuous Monitoring:
 The effectiveness of the plan is monitored in real-time through incident reports, participant feedback, and regular equipment inspections.

Periodic Review:
 This document is reviewed annually or whenever there are significant changes in activities or regulations, ensuring that practices remain up-to-date.

Training and Updates:
 Workshops and refresher training are conducted for all staff, ensuring knowledge and correct application of safety procedures.

7. Appendices and Support Documents

To complement this plan, the following documents are attached with example templates and detailed guidelines:


 7.1 Example: Equipment Sheet – Repair Needs

Purpose:
 To record inspections and repair needs of the equipment, ensuring that defects are identified and corrected promptly.

Template:

Inspection Date: __________________________
 Equipment Name/Type: __________________________
 (Ex.: Sit-on-top Kayak, SUP Board, Gaastra Kite)
 Equipment Number/ID: __________________________
 Description of the Problem:
 (Ex.: Small crack in the hull; excessive wear; looseness in the supports)
 Required Action:
 (Ex.: Immediate repair; replacement; preventive maintenance)
 Inspector Responsible: __________________________
 Scheduled Repair Date: __________________________
 Observations:
 (Ex.: Check integrity after repair; need for periodic follow-up)
 Signature of Responsible Person: __________________________


 7.2 Example: Incident Report

Purpose:
 To document incidents or near-incidents in detail for analysis and improvement of procedures.

Template:

  • Date of Occurrence: __________________________
  • Time: __________________________
  • Location of Occurrence: __________________________

Event Description:
 (Narrative of the events, environmental conditions, and ongoing activity)

Involved Parties:

  • Participant(s): __________________________
  • Instructor/Guide in Charge: __________________________

Immediate Actions Taken:
 (Ex.: Activation of emergency services (112); first aid applied; communication with base)

Participant’s Condition/Outcome:
 (Ex.: Minor injury – abrasion; stabilized condition; referred for medical care)

Suggested Preventive Measures:
 (Ex.: Review of communication protocols; additional equipment maintenance; reinforcement of training)

Report Responsible: __________________________
 Signature: __________________________
 Additional Observations: ______________________________________


 7.3 Example: Safety Procedures Manual for Instructors and Guides

Purpose:
 To standardize the actions of instructors and guides, ensuring compliance with best safety practices.

Suggested Content:

7.3.1 Introduction and Objectives

Objective:
 Establish clear procedures to ensure the safety of participants, instructors, and other staff members.

Target Audience:
 Instructors, Guides, and staff of Meira Pro Center.

7.3.2 Requirements and Training

Personal Requirements:
 Certified training, first aid knowledge, and proper use of protective equipment.

Periodic Training:
 Refresher courses, emergency drills, and procedure retraining.

7.3.3 Pre-Activity Procedures

Equipment Inspection:
 Use the “Equipment Maintenance and Repair Log” to check the condition of the equipment.

Safety Briefing:
 Hold a meeting with participants to explain procedures, risks, and emergency measures.

Environmental Conditions Assessment:
 Check weather conditions and ensure the communication systems are operational.

7.3.4 Procedures During the Activity

Supervision and Monitoring:
 Continuous vigilance of conditions and active communication with the base.

Use of Protective Equipment:
 Ensure all participants and staff use the necessary PPE.

Continuous Communication:
 Maintain communication systems in operation.

7.3.5 Emergency Procedures

Initial Assessment:
 Evaluate the situation without exposing oneself to additional risks.

Activation of Emergency Services:
 Immediately contact 112 and use the available communication systems.

First Aid Administration:
 Apply procedures within competency levels, using rescue equipment if necessary.

Rescue Coordination:
 Delegate roles among team members to ensure a coordinated and safe intervention.

Incident Recording:
 Immediate completion of the Incident Report.

7.3.6 Post-Activity Procedures

Debriefing:
 Analyze incidents in team meetings to identify improvements.

Protocol Updates:
 Review procedures based on feedback and lessons learned.

7.3.7 Annexes and References

Include the forms and supporting documents used.

8. Conclusion and Institutional Commitment

Meira Pro Center reaffirms its commitment to safety and the excellence of the services provided. The inclusion of these documents and specific procedures demonstrates our dedication to transparency, continuous improvement, and the protection of all involved parties, whether clients, instructors, or institutional partners.

We are available for clarifications and to implement further adjustments as necessary, ensuring that our Risk Management Plan always remains in compliance with the best practices in the industry.